About Us

Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, including when you book appointments, complete assessments, submit enquiries, or subscribe to updates.

• Name and contact information
• Email address
• Telephone number
• Appointment requests and preferences
• Vision assessment responses
• Messages submitted through contact forms
• General website usage information

How We Use Your Information

Information collected through our website is used solely for legitimate business and healthcare-related purposes, including:

• Responding to enquiries and requests
• Scheduling and managing appointments
• Providing eye care information and services
• Improving website performance and user experience
• Sending important service-related communications
• Maintaining website security and functionality

Protection of Personal Information

We take appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect all information submitted through our website, no method of electronic transmission or internet storage can be guaranteed to be completely secure. We therefore encourage users to exercise caution when sharing information online.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and enhance the overall browsing experience.

• Remembering user preferences
• Improving website performance
• Monitoring website traffic
• Enhancing usability and navigation
• Supporting website security measures

You may choose to disable cookies through your browser settings; however, some website features may not function as intended.

Information Sharing & Disclosure

De-Lens Ophthalmics does not sell, rent, or trade personal information to third parties.

Information may only be disclosed where necessary:

• To comply with legal or regulatory obligations
• To protect the rights, safety, and security of patients and staff
• To prevent fraud or misuse of our services
• Where consent has been provided by the individual

Children's Privacy

We recognize the importance of protecting children's privacy. Assessments, appointment requests, and information relating to minors should be submitted by a parent, guardian, or authorized caregiver.

Parents and guardians are responsible for ensuring that information submitted on behalf of a child is accurate and appropriate.

External Links

Our website may contain links to external websites for educational or informational purposes. These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage users to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page and become effective immediately upon publication.

Questions About Your Privacy?

If you have questions about this Privacy Policy or how your information is collected and used, please contact us using any of the methods below.

Our Commitment to Privacy

Protecting your privacy is an important part of our commitment to delivering trusted, professional, and patient-centred eye care. We continually review our processes and security measures to ensure that your information remains protected while enabling us to provide exceptional service.